Healthy businesses need freedom from day-to-day technical concerns and issues. Time spent fire-fighting IT issues is time taken away from growing a thriving company.
Core’s unique blended managed services offering provides this freedom and peace of mind, ensuring proactive support across the entire IT infrastructure. This solution is tailored for a world where many companies use a blend of public and private cloud services, as well as internal “on premise” systems.
Over 30,000 users across 57 countries already benefit from the top-class support provided by Core’s 24/7 managed services department. We also support and maintain over 100,000 Exchange Online mailboxes on Microsoft’s hugely popular Office 365.
Professional support, from 1st to 4th line, is available 24/7 for all your users, devices and servers. Our customers also benefit from our status as a Microsoft Gold Partner, which secures us the best and fastest possible lines of communication with Microsoft when the need arises to respond to any serious or complex issues.
Our managed services offering encompasses the following:
- 24/7 Support, 365 days per year – so that you can receive instant assistance when you choose to work, and not when your IT team is available.
- Multi-lingual support – to assist companies with teams spread across the world.
- Support for multiple devices – whether your users are using office or personal devices.
- Support for your servers – whether they’re located “on premise,” or hosted in the cloud via Microsoft Azure.
- Expert support for Microsoft Office 365 and the Enterprise Mobility Suite (EMS).
- Proactive patching and security monitoring on all desktops and servers – so you’re always protected against newly discovered vulnerabilities as promptly as possible.
- Access to a cloud-hosted service desk system – so you and your users can always check the status of issues and queries.
- Monthly service updates – to analyse call numbers and any persistent issues.