Managed IT Services

24/7 support at an affordable per user per month cost for all or parts of your IT

IT services that save costs and reduce downtime

Core’s Managed IT Service gives you freedom from day-to-day technical concerns and lets you focus on the tasks that help grow your organisation.

We are one of the leading Microsoft Managed IT Service providers in London and the south of England. Our range of Managed IT Services include Desktop as a Service, Managed Security, Managed Network, Identity and Access Management and Managed Hosting.

We are trusted by thousands of businesses across London and the south of England.

Dependable, proactive Managed IT Services

Our Managed IT Service gives you proactive support across your entire IT infrastructure and is designed to work in a business world that uses a blend of cloud services and on-premise systems.

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100,000 Exchange mailboxes managed

Thousands of users in more than 50 countries around the world already enjoy the benefits of Core’s IT service management solution, and we also maintain more than 100,000 Exchange Online mailboxes.

24/7 Managed IT Service support

Core is a Microsoft Gold Partner, which gives us the fastest lines of communication with Microsoft to rapidly resolve any issues that may arise. We also provide 1st to 4th line support 24 hours a day, 365 days a year for all your users, devices and servers, for total peace of mind.

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Core's Managed IT Services Benefits

✓ 24/7 support – Get instant help at any time of day with our IT support which is available 24/7, 365 days a year.

✓ Multilingual support – Our Managed IT Service support is multilingual to help teams which are located around the world, not just in English-speaking countries

✓ Server support – Core can support your servers whether they are located on-premise or hosted in the cloud via Microsoft Azure

✓ Microsoft Office 365 support – Additional support is available for Microsoft Office 365 and the Enterprise Mobility Suite (EMS)

✓ Proactive patching – Core’s Managed IT Service provides proactive patching and security monitoring on all desktops and servers, so you are protected against newly discovered vulnerabilities as soon as possible

✓ Cloud-hosted service desk – Enjoy access to a cloud-hosted service desk system which lets your users check the status of issues and queries

Managed IT Services FAQ

What is a Managed Service Provider?

A Managed Service Provider (MSP) is a company who provides IT Services to organisations on an ongoing basis. This could mean managing all of your IT requirements or just certain areas where you don’t have the expertise.

How much does your Managed IT Service cost?

The cost of your Managed IT Service depends on the services you use and potentially, the number of users you have. We will give you a detailed overview of any costs before you make a decision. Many organisations find it cost-effective to use an MSP and IT capital expenditure is often reduced by using an MSP.

How will using Core’s Managed IT Service save us money?

Using Core’s Managed IT Service can save you money because you only pay for what you use. For a predictable monthly outgoing, we provide you with a package of services and update your software as often as needed, at no extra cost.

What if we already have an in-house IT team?

That’s no problem! You can outsource as much or as little of your IT as you like. Companies that outsource are usually lacking expertise in a certain area or are short of bandwidth. Core can tailor a package to meet your exact needs. Talk to a member of our team to find out more.

What is an outsourced help desk?

An outsourced help desk is an IT help desk provided to your organisation by another company. Benefits include 24/7 support which is usually not available if the help desk is kept in-house.

Is support available all the time?

Yes, our Managed IT Service support is available 24 hours a day, every day of the year. You can contact us at any time of the day or night in case of an IT emergency, or even if you’re just working late and have a problem.

Do we have to outsource all our IT to you?

No, not at all. You can let Core look after, some, all or most of your IT, and you’re free to keep elements of your IT in-house, too. We know that every organisation has different requirements, so we can tailor a bespoke Managed Service solution to suit yours. We can manage your infrastructure, users and applications in full, or we can work together and integrate with your in-house team to fill in any gaps.

Managed Services White Paper

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Contact our team
or call 020 7626 0516

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