What is Desktop as a Service (DaaS)?

In simple terms, Desktop as a Service (DaaS) allows users to access their applications, files and emails wherever they need to, from any device. Core offer customers a choice between a fully-managed Virtual Personal Desktop like the one described above, or a laptop/tablet device with customer applications and emails set up.

The desktop is hosted in the cloud and the service works on a subscription basis. A Managed Service Provider (MSP) maintains the cloud environment which includes data backup, security upgrades and storage. This is known as the Virtual Desktop Infrastructure (VDI).

Generally, customers manage the applications and data on their side, while the MSP will manage the VDI. A VDI can be expensive to set up and deploy for small and medium-sized enterprises (SMEs), which is why desktop management is often outsourced to companies like Core.

Difference between DaaS and traditional VDI

A virtual desktop infrastructure (VDI) is the cloud environment which is composed of data backup, security features and upgrades and storage for all the files and software. This is required to provide virtual desktop access to employees.

An in-house VDI setup is very costly to set up and deploy. On-going maintenance will also add recurring costs through staff and infrastructure required.

Using DaaS provides the same benefits as a VDI, but without the cost of setting up and maintaining a VDI.

There are also differences in the capabilities between a DaaS and VDI, but these depend on the provider and their setup.

What is the process of delivering DaaS Services?
A process diagram for managed desktop services displaying how the services work
What are the benefits of using DaaS services?

✓ 24/7 Support – Get instant help at any time of day with our IT support which is available 24/7, 365 days a year.

✓ Personalised Desktop – Use desktops that are catered to your business needs and focused on completing specific tasks

✓ Disaster Recovery & Backup– Core creates backups of your data and virtual environment in case of any issues that might arise

✓ Microsoft Office 365 support – Additional support is available for Microsoft Office 365 and the Enterprise Mobility Suite (EMS)

✓ Security Management– Core provides proactive patching and security monitoring on all desktops and servers, so you are protected against newly discovered vulnerabilities as soon as possible

✓ Cost savings – Outsourcing desktop management helps you save costs by removing the need for you to invest in infrastructure and staff

Desktop as a Service Costs

A DaaS service works on a subscription model, based on a per-user basis. There is flexibility in being able to add or remove users on a regular basis, based on company requirements.

The MSP manages the infrastructure which includes the storage, security, upgrades and backup of the company data. In most cases, the company manages their software applications and security unless these services are included in the service level agreement (SLA).

Basic
From £25 /per user per month
Desktop Management
8.5x5 Support - UK Business Days (09.00 until 17.30)
1st Line Support
2nd and 3rd Line Support Service
Anti-Virus
Virus Management
Windows 10 Image for 1 device type
Patching
Standard
From £50 /per user per month
Desktop Management
8.5x5 Support - UK Business Days (09.00 until 17.30)
1st Line Support
2nd and 3rd Line Support Service
Anti-Virus
Virus Management
Windows 10 Image for 1 device type
Patching
Standard Management
Standard Security Pack
Enterprise
From £65 /per user per month
Desktop Management
24x7x365 Support
1st Line Support
2nd and 3rd Line Support Service
Anti-Virus
Virus Management
Windows 10 Image for 1 device type
Patching
Enterprise Management
Enterprise Security Pack
Our DaaS Service

Our Managed Desktop services are made for SMEs based in the South England region.

We provide a full-featured computing experience from any device, anywhere, to help organisations stay agile.

To find out more, visit our Managed Desktop service page and contact us to discuss your needs.