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Marketing and Sales Directors Masterclass in CRM

Event type: Seminar

Central London

17/04/2015 12:00

Customers are now 57% of the way through the buying cycle before they start to engage.

Marketers now own more of the customer journey and must engage customers in new ways across new channels to deliver good experiences.  At the same time they must track the results of their activity and deliver an ROI. Microsoft Dynamics CRM facilitates planning, execution and measurement of campaigns from start to finish.


Sales teams must also adapt to the new customer journey; customers now research online and form opinions on organisations before any contact has taken place. Microsoft Dynamics CRM enables Sales teams to build deeper relationships with customers and personalise every interaction.

Our half day seminar will focus on:
• How to achieve marketing and sales objectives with aligned processes
• Latest updates to the new release of Microsoft Dyanmics CRM and CRM Online


CRM   Agriculture, Forestry & Fishing; Architecture, Engineering & Construction; Education; Environmental Sustainability; Financial Services; Government; Healthcare; Hosting; Insurance; Life Sciences; Manufacturing; Media & Entertainment; Professional Services; Publishing, information and content; Retail; Telecoms and Technology; Training; Transportation and logistics; Utilities and energy CRM Online; Microsoft Dynamics CRM