Increase your user Adoption with Core’s Customer Success Manager

 

Thinking of moving to Office 365? Already have Office 365 but not really using it? Or maybe you’re just struggling to keep up with all the new apps?

Core’s Customer Success Programme is a range of services that help with the adoption of Cloud Solutions. As a customer of Core, we want to ensure you are achieving a return on investment and gain full value from your Cloud technologies. With support and a series of proven techniques, Core aim to increase your Return on Investment and improve your user experience.

The Customer Success Programme is included when a customer chooses Core and is a long-term service aimed at helping customers drive usage of new Cloud technologies.

 

How can we help?

 

The Customer Success Programme includes the below services:

  • Dedicated Customer Success Manager to create an adoption plan to complement your way of working. The Customer Success Manager will use knowledge and experience to advise on the best practices of using apps in the Cloud and how to get end users engaged
  • Communication support which includes email templates, tips and tricks and help with a communication timeline
  • Remote training sessions:
    • Up to 250 end users
    • Max. length 2 hours
    • Non-technical training covering Office 365 and Dynamics 365
  • Access to the Customer Success Hub which is a SharePoint site containing training material, videos, Microsoft updates and adoption material. All material can be downloaded and edited, to suit with your company logos
  • End user surveys

Core’s Customer Success Programme is included as standard when you purchase your Microsoft licences through Core. Click here for more information about our licensing services.