The Brief

The Brief

 

The City of Wolverhampton Council has almost 250,000 residents and is responsible for providing services to one of the most densely populated areas of the UK. The ICT team at the City of Wolverhampton Council delivers cost-effective ICT services for over 10,500 seats, including councillors, staff and local schools.

Across the council’s board, they looked to maximise efficiency, embrace innovation and ensure that more can be done with less. This applied to ICT, where the council is adopting a new cloud-first strategy to take advantage of the cost-savings and benefits associated with cloud computing.

The City of Wolverhampton Council decided to move to Office 365, hoping to improve the organisation’s agility and make use of powerful new communication tools. This is when they chose Core whose response and experience fitted with what they wanted. “They’d done it before, had the right experience and had good timelines in there. We also had a good gut feeling that we could work with these people.”

The Approach

The Approach

 

Core’s consultants worked closely with the in-house ICT team to install and configure an Office 365 solution, focused on replacing the existing on-premises Exchange solutions with email and collaboration services based on Skype for Business and Exchange Online. They then assisted the team to migrate an initial group of users, ensuring that the process ran smoothly.

Throughout, Core worked hard to tailor its services to the council’s needs. Core’s consultant “was extremely flexible in his approach, working both on and off-site, answering questions via email at all hours of the day and night.”

The Result

The Result

 

Following the migration to Office 365, the City of Wolverhampton Council has a solution that enables a more agile, flexible style of ICT.

“Our customers can hook up to their accounts using any kind of device and they find Office 365 much easier to use.” Skype for Business’s instant messaging capabilities are also seeing widespread adoption.

The organisation affirms that “this project has given us the confidence to look at other things, such as using Windows Azure for Infrastructure as a Service. It’s given us some confidence in how the cloud works and in seeing what else it can do for us.”