Telford and Wrekin is a unitary council in the West Midlands that liaises closely with a number of health and social care organisations.
The Council is responsible for the security of information that it transmits, so a secure information exchange system is highly critical to the council operations.
The Council’s initial objective was to communicate electronically and securely with a number of social service organisations including care homes, child care and foster services but anticipated extending these capabilities to other partner agencies at a later date.
Telford and Wrekin Council had implemented Microsoft SharePoint across the organisation and were inclined towards a SharePoint solution for this requirement.
Working closely with the Council’s internal IT Team, Core began the development of the SharePoint extranet solution that resolved almost all of the issues that the Council was facing.
The risks of confidential content being emailed to the wrong people or accessed by unauthorised personnel were reduced; logged in users could only see documents that they were authorised to view and documents held in the library could be “time-stamped” so they became inaccessible after a specified period.
Core also provided an SQL database so that users could select recipients via a drop-down menu, further reducing the risks of sending sensitive information to the wrong person; this would be beneficial to share key data in a secure way. Additionally, it removed the pressure on the Council’s IT department to manage and maintain email address lists.
Telford and Wrekin Council aimed to be able to communicate securely with external organisations and thanks to SharePoint extranet, this is now possible.
Information that would previously have been exchanged by registered mail or delivered by hand is now made available via the secure extranet, saving time, reducing costs and ensuring that the council maintains compliance whilst efficiently managing and controlling the dissemination of information.