Swiss company Phonak has developed sophisticated hearing systems for over 60 years. Rapid business growth for Phonak required to company to reassess the company’s administration systems. It was decided that tighter internal procedures were required for activities such as issuing of identity badges or safety briefings. The company was already well equipped with business applications and identified the need to manage workflow, document lists and libraries. John Sunter, Head of IT, was considering Microsoft SharePoint as a possible solution.
Knowing how best to deploy the software seemed a challenge. It was decided to find some training to help develop real examples to convince business managers. Phonak then approached Core after a recommendation and discovered that the company was particularly knowledgeable and enthusiastic about Microsoft SharePoint. Core seemed the ideal choice. Not only had they worked with Microsoft SharePoint for over 10 years but we were willing to engage in knowledge transfer. Core gave Phonak a bespoke training programme which quickly gave the team the required skills and confidence.
Core’s approach to training is all about enablement, quickly transferring skills needed to manage SharePoint and help prove its business worth. By sharing knowledge, Core soon helped make Phonak self-sufficient.
“It was superb training and information provided by people who were clearly experts. They were approachable and friendly which kept the sessions interesting and fun. The systems that we are putting in are saving time, money and resources throughout the business right from the start.”