East Midlands Ambulance Service NHS Trust (EMAS) provides emergency 999, urgent care services for 4.8 million people across the East Midlands., and employs more than 3,200 staff at more than 70 locations.
With over 100 managers spread across a 6,500 square-mile area, the Chief Executive wanted to implement a two-way dialogue with managers, which would be easy to use and create a more constructive environment.
EMAS has traditionally used email bulletins and newsletters to communicate with employees, but this was one-sided communication and perceived as ‘top-down’, not encouraging interaction.
Core implemented Skype for Business so that EMAS could capture comments, feedback and suggestions from people ‘on the ground’, in real-time, giving a much more consultative approach.
EMAS has progressively rolled out more components of Office 365 to more users across over subsequent months, creating a consultative environment in which seismic change can still power forward at an infinitely low cost.
Core could offer a full consultative and migration service to Office 365, allowing EMAS to take advantage of the simplicity of a subscription-based service that allows for easy expansion of contraction, without large capital expenditure and planning of services.
“I’m now seeing our managers using technology on a person-to-person or person-to-team basis to communicate across the patch themselves; and they’re starting to rely on it. When I log in to Skype for Business and see the list of people online, it’s increasing. We also have a growing waiting list of users to activate”.