East Midlands Ambulance Service NHS Trust (EMAS) provides emergency 999, urgent care services for the 4.8 million people across the East Midlands., employing over 3200 staff at more than 70 locations.
With over 100 managers spread across a 6500 square-mile area, the Chief Executive wanted to implement a two-way dialogue with his managers that would be easy to use and create a more constructive environment.
Email bulletins and newsletters were the traditional methods of communicating but they are only one-way and perceived as ‘top-down’ now encouraging interaction.
Core implemented Skype for business so that EMAS can capture all the comments and suggestions being fed back from people on the ground in real-time, and that gives a much more consultative approach.
EMAS has progressively rolled out more components of Office 365 to more users across the following months, creating a consultative environment in which seismic change can still power forward as an infinitely low cost.
Core were able to offer a full consultative and migration service to Office 365 that allowed EMAS to take advantage of the simplicity of a subscription based service that allows for easy expansion of contraction without large capital expenditure and planning of services.
“I’m now seeing our managers using technology on a person-to-person or person-to-team basis to communicate across the patch themselves, and they’re starting to rely on it. When I log in to Skype for Business and see the list of people online, it’s increasing. We also have a growing waiting list of users to activate”