Diabetes UK is the UK’s leading Diabetes charity, helping more than 3.8 million people and their families affected by or at risk of diabetes. They rely on an army of over 300,000 supporters, 5,000 volunteers and 6,000 healthcare professionals, working together in areas ranging from care and support to prevention, fundraising and research.
All this work involves harnessing a lot of information and making that information accessible across the organisation and its teams. Which is why they decided to replace its existing Microsoft SharePoint intranet. Originally designed as a document management system, the intranet was becoming a key internal communications platform, but it just wasn’t up to the task.
Together, personnel from Diabetes UK and Core worked together to deliver a visibly engaging and intuitive site, allowing people to find the right information quickly.
Three of the key areas were covered; redesigning the site structure to meet the charity’s requirements, creating a distinctive, intuitive look and feel, and planning the migration process. Once a working architecture had been established, designers from Core worked with the internal communications and marketing teams at Diabetes UK to work out colours, styles and templates. Core built the site framework before transferring it to the charity’s third-party data centre.
Diabetes UK and Core completed the whole project, from planning to implementation, in just over three months, with every milestone hit to schedule. The results have more than met expectations.
The new system is much more flexible, people can edit their team pages much more easily and the intranet has become a better communication tool which looks vibrant and has a distinct look and feel.
The result is that “a lot of the teams have been a lot more engaged in keeping content fresh and making their sites more functional” so gaining better engagement and utilisation of the system.