CNA Hardy is a leading specialist commercial insurance provider for customers within the Lloyd’s and company markets. Part of CNA Financial Corporation, one of the largest U.S. commercial property and casualty insurance companies, CNA Hardy has over 500 employees across the UK, Continental Europe and Asia.
CNA Hardy’s Lloyd’s platform underwriting processes had evolved over time and tailored to specific lines of business, meaning underwriting staff had to use multiple systems. This made it difficult to ensure controls were standardised across different teams. The aim was to introduce a new underwriting workflow that would sit across the existing Lloyd’s platform systems and processes, to provide a standardised view of the controls for the underwriting staff and management.
CNA Hardy worked with Core to develop a unique system which was built using Microsoft SharePoint and K2 Workflows.
In order to capture CNA Hardy’s requirements, Core facilitated a number of workshops and analysis sessions. These allowed Core to fully understand what CNA Hardy needed from each stage of the project, and ensure there were no gaps and errors in the system provided.
Having reviewed CNA Hardy’s requirements, it was decided that the system would be built using a mixture of SharePoint and K2 to implement an easy to use, functional platform that would streamline workflows, speed up processes and simplify tasks.
Core’s team implemented K2 alongside the bespoke SharePoint portal. We were then able to transform CNA Hardy’s solution into a meaningful workflow that standardises processes and reduces administrative burden.
We provided CNA Hardy with a tool to support the proactive management of each division, with a cohesion between departments that didn’t exist before, and presents data in a uniformed and easy to read format.
“We have found Core to be an efficient and pleasant team to work with as well as delivering the system we specified, and look forward to continuing our working relationship with them”.