BrightHouse is the UK’s leading rent-to-own retailer with over 300 stores, more than 3000 employees and 275,000 customers. BrightHouse was being held back by its reliance on a legacy email system based on Lotus notes. The company saw this as a burning platform. There were increasing operating risks, and it was no longer practical nor desirable to try to make the platform work hand-in-hand with new business systems or ambitious future plans. They needed a solution that didn’t limit business mobility or force a one device fits all approach; a solution that would support, not hinder, the company’s technology plans.
BrightHouse decided a new solution based on Microsoft Office 365 would best suit their needs. Core worked with BrightHouse to workshop a Notes to Exchange discovery process, designing the underlying architecture then building, documenting and piloting the solution. With the core solution up and running, Core then supported the migration process. Working alongside the in-house infrastructure project team and representatives from each department, Core helped BrightHouse move over 800 colleagues, including 200 working in the field and 287 store managers. Despite the challenges of migrating a geographically diverse workforce from a complex, legacy solution, the project was completed to budget, to quality and to timescales.
BrightHouse described the solution as “successful”, noting that ” ‘the majority of staff were receptive and have taken to the new system well.”
Office 365 enables Bring Your Own Device (BYOD) access from a huge range of computers and mobiles, plus secure access from just about anything with a Web browser. This allowed employees at BrightHouse to work more flexibly, and respond rapidly to business needs. Office 365 integrates neatly with the company’s existing systems, and gives BrightHouse more scope to integrate other systems in the future. Stores are able to share address books, and Office 365’s generous per-user storage and flexible provisioning ensure that ‘mailbox full’ messages are firmly a thing of the past. What’s more, with Microsoft managing the company’s email, the in-house Infrastructure team have more time to focus on tasks and projects which can directly benefit the business.
“Working with Core has been a very collaborative experience, and Core have been responsive to feedback and calls for support.”