With over 1000 employees working in different locations, Apex Hotels were looking for a solution to help teams stay in constant communication so they can share information and provide a consistent experience for customers. Their current system had served them well enough, but the continued expansion meant they had to review software in key areas of the business. The company decided to upgrade all its Microsoft Exchange and Office solutions and to adopt Microsoft SharePoint as its content management and collaboration platform.
Apex Hotels wanted to be able to make full use of the software’s capabilities. It also wanted to add some more powerful search capabilities to the intranet system and make use of more of SharePoint’s advanced features. Core’s consultants helped with development, coaching and implementation services on SharePoint and the InfoPath forms system.
Core’s open and flexible approach also meant that Apex Hotels could get make the very best use of its limited budget. ‘For us, it was all about taking SharePoint, giving it a theme and a presence and making it look like it belonged to Apex; making it work for us rather than just being another tool.’
Apex Hotels were hugely impressed with the service Core delivered, “I genuinely enjoyed working with them. They have a great team of friendly, like-minded-people who are happy to be helpful. Our early impression was that they were friendly, knowledgeable, presentable and very much aware of the solution and how to engage with it and with us.”
The project has allowed the hotel chain to vastly improve its internal communications and teamwork with very positive benefits to the efficiency of the organisation, helping Apex Hotels to maintain and enhance the high standards of customer service for which the group is renowned and continue to build its reputation for excellence.