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IT Managed Services - Cloud & On-Premise Solutions

Managed Services

​​​​Reducing infrastructure, hosting and people costs in an easy to manage subscription service

Core has developed a unique blended managed service offering that is tiered to provide the best of public, private hosted and managed on premise IT services.

Managed services are skilled outsourcing functions that transfer in-house functions to third party managed service providers. Outsourcing these services gives clients access to competencies, functions and processes that incur large recurring costs and can be hard to keep current if managed in-house.

Choosing the right managed service provider can reduce the recurring in-house IT costs by 30-40% and bring about 50-60% increase in efficiency. (Ref Managed services Market, Global Forecast to 2019)

Core's managed service comprises four elements

  • Hosting
  • Management of desktops and devices
  • Identity and access management
  • 24/7 support

Cloud and hybrid hosting with Azure

Some cloud providers make you choose between your data centre and the public cloud. We will help you find the right solution for your organisation, this may be on-premise, in the cloud or a hybrid solution. Microsoft Azure gives you the best of both worlds, expanding your IT options without added complexity. With Microsoft Azure data storage, backup and recovery become more efficient and economical. It's also easier to build applications that span both on-premises and the cloud.

Managing multiple devices and Bring Your Own Device (BYOD)

Containerised desktops, virtual desktops and secure key-based virtual desktop interfaces (VDI) give you options for managing data in a secure environment. Alternatively we can supply, configure and manage devices to your exact specification.

Identity and access management through Aurora

Aurora is the Identity and Access management portal through which clients and users access infrastructure, software and security services. Administrators and employees can login remotely from any device in any location efficiently and quickly.  

Aurora allows you to take control of multiple applications and services that may be present in your organisation with single sign on access.

24/7 support desk​

Core’s 24/7 multi-lingual Managed Services department currently support over 10,000 users and devices on Core’s Aurora platform in over 57 countries around the world. As well as offering Office365 support for over 100,000 Exchange Online mailboxes, we offer support from 1st-4th line covering desktop/laptops through to Office365 and Azure-hosted servers.​

Our process

Our consultants carry out a full audit of your environment evaluating current cost structures before completing a technology review on the existing systems and making a recommendation report.

​IS0 27001 Security Certification

The ISO 27001 audit specifies the requirements for establishing, implementing, operating, monitoring, reviewing, maintaining and improving a documented Information Security Management System, taking into account the organisation’s overall business risks. To see the full information click here​.​

 

  • Discoveryopen/close
    This involves a review of current working practices including any restrictions, security or special access requirements, a full cost-benefit analysis and recommendations for the best way to proceed.
  • Proof of conceptopen/close
    Proof of concept is a low cost and quick way to evaluate the best infrastructure options for your organisation.
  • Enablementopen/close
    This covers the deployment of your solution and full training.
  • Supportopen/close
    Core provides a 24/7 support desk offering 1st, 2nd and 3rd line support services for infrastructure, devices and platforms.


 


 Four benefits to outsourcing

  • Cost reductionopen/close
    Cloud hosting or hybrid solutions allow you to only pay for what you use. Moving to a subscription based model is more agile and allows your business to flex during busy and quiet periods.
  • Managed desktop and devices with full securityopen/close
    We provide a managed environment for PCs, laptops and mobile devices. The service is secured through multi-factor authentication you control.
  • Full identity and access management open/close
    Utilising the Aurora platform with identity and access management means reduction in IT time spent on password management and keeps access to software and applications within the control of the organisation.
  • 24/7 supportopen/close
    We offer 24/7 support meeting the needs of all users wherever they are in the world. Good customer service is at the heart of our managed service with your peace of mind uppermost in ours.

 Testimonials

We’ve reduced the reliance on IT, and we’ve reduced our workload, which is great. It allows us to flex on demand, and it allows us to focus on those projects where maybe we can’t outsource.
Core was the only company that displayed knowledge and skills in all our requirements
Gita Krishnankutty
The new system has changed my life for better. I’m accessible when I am on the move. Connectivity is good and I am now able to work better with the UK because of the access after the High Commission closes
Andrew Strachan
It was vital we could show we had responded fully to the needs of our users and were introducing a system which was fast, joined up and mobile