If relationships are the lifeblood of organisations, then a good CRM system is the artery. Capturing and acting upon key information can make the difference between success and failure. Microsoft Dynamics CRM helps you drive consistent and measurable improvement in everyday business processes.
Customers are now 57% of the way through the buying cycle before they start to engage with you.
Released in December 2014, this is the latest version of Dynamics CRM and CRM Online. We can advise on upgrading previous versions and migrating from other vendors. See below for our top five features of the new release, as complied by David Jennaway, MVP and his team of experts.
Your customers know more than ever before and make buying decisions before you can even engage. Your sales team must adapt to the new customer journey. We allow you to home in, win faster, and sell more by building deeper relationships with customers and personalising every interaction… like knowing how they take their coffee. More features for sales
With Microsoft Dynamics CRM, you can earn customers for life by providing relevant, personalised service—at any time and via any channel. Empower your teams with everything they need at their fingertips to deliver amazing customer service. More features for customer services
Marketers now own more of the customer journey and must engage customers in new ways across new channels to deliver good experiences. At the same time they must track the results of their activity and deliver an ROI. You can easily plan, execute, and measure campaigns from start to finish. More features for marketing
In today's social and mobile world, businesses need to move faster and share knowledge more broadly than ever before. They also need to connect to customers on their terms, which increasingly means getting on social.
Microsoft Dynamics CRM enables your sales, service, and marketing teams to deliver amazing customer experiences by empowering them with social tools built right into Microsoft Dynamics CRM.
With its comprehensive suite of sales, marketing and customer service tools, Microsoft's fully integrated CRM system, Microsoft Dynamics CRM, helps organisations attract, keep and develop profitable, engaged relationships with customers and prospects. It provides a single operating platform for all staff that enables you to manage ongoing relationships with customers from first contact, through purchase and post sales.
Designed specifically for Institutes, Trade Associations, Royal Colleges and other Membership organisations, Core's unique
Membership solutions utilise the power of Microsoft Dynamics CRM to tailor the product to suit the specific needs and objectives of membership organisations. Previously known as Excitation's membership solutions, Core's new CRM division offers a Membership Platform which provides best practice based on our extensive experience in this sector, whilst being configurable to the needs of your individual organisation.
As the UK's longest standing Microsoft Gold Partner for CRM, we are technical experts with unrivalled experience and proven successes. Our highly trained consultants are led by David Jennaway, one of the UK's few Microsoft Most Valuable Professionals. We use Investors In People accredited processes to ensure the best service possible for our valued clients.
Choosing Microsoft technology means you benefit from Microsoft's ongoing investment in its products and gives you flexibility in the range of packages you can integrate (for example your finance or accounting package), as third parties are aware of the need to accommodate one of the most popular CRM systems in the world, whilst being extensible for the future.